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Tackling Incidents and Problem Management Using Jira Service Management

Mar 15, 2023, 10:30 PM – Mar 16, 2023, 12:00 AM

Problem and Incident Management are core capabilities for Service Management Teams, directly impacting business operations and customer satisfaction. Learn from an expert how Jira Service Management (JSM) provides support for teams tracking Problems and Incidents, & can document workarounds and incident postmortems. See more details on this hybrid (in-person and virtual) event by clicking below.

35
RSVPs

Jira Service ManagementJira Software

About this event

Problem and Incident Management are core capabilities for Service Management Teams, directly impacting business operations and customer satisfaction. 

Learn from our expert presenters for this event, Contegix Senior Vice President of Professional Services, Mike Brown, and Contegix Senior Consultant Fabian Lim how Jira Service Management (JSM) provides support for teams tracking problems and incidents, and can document workarounds and incident postmortems. 

Mike is joining us in-person for this event being held at Expium's HQ location in St. Louis, from his home base in the D.C.-Baltimore area.


The presentation will cover:

--Incident and Problem Management Overview

--Creating and updating Incidents in JSM

--Creating a Problem in JSM

--Documenting Problems and Incident Postmortems

Q & A segment to follow.


As usual, we will have pizza, beverages and swag for in-person attendees. Remote attendees, we appreciate you!  We wish we could connect more closely but your attendance and participation are welcomed and encouraged.


Virtual Attendees, please use the Zoom link below.  We recommend you try joining us about 15 minutes before the official meeting beginning at the top of the hour, in order to deal with any technical issues.  THREE virtual attendee customers who live outside the St. Louis area (partner attendees not eligible, sorry...but we still value your attendance!) will be eligible for virtual swag - good luck and thanks in advance for all of our virtual attendees for joining us! 

https://us02web.zoom.us/meeting/register/tZIudOyppjwpG9XWHtb4xgDZmpHMSPcGVFqp

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Event banner and thumbnail photo courtesy of Jacob Lund Photography from NounProject.com

Speakers

  • Michael Brown

    Contegix

    Senior Vice President

  • Fabian Lim

    Contegix

    Director, ITSM Practice

When

When

March 15 – 16, 2023
10:30 PM – 12:00 AM UTC

Agenda

Doors Open for In-Person Attendees
We recommend our virtual attendees log-in now, to provide time for dealing with any technical issues.
Meeting Starts
Intro of Today's Topic and Presenter
Meeting End

Community Leader

  • Tom Crespi

    Valiantys

    Atlassian User Group Leader

Contact host

Global sponsor

Atlassian logo

Atlassian

Sponsors

Contegix logo

Contegix

Expium - a Valiantys company logo

Expium - a Valiantys company

Where Atlassian users meet and share best practices