Problem and Incident Management are core capabilities for Service Management Teams, directly impacting business operations and customer satisfaction.
Learn from our expert presenters for this event, Contegix Senior Vice President of Professional Services, Mike Brown, and Contegix Senior Consultant Fabian Lim how Jira Service Management (JSM) provides support for teams tracking problems and incidents, and can document workarounds and incident postmortems.
Mike is joining us in-person for this event being held at Expium's HQ location in St. Louis, from his home base in the D.C.-Baltimore area.
The presentation will cover:
--Incident and Problem Management Overview
--Creating and updating Incidents in JSM
--Creating a Problem in JSM
--Documenting Problems and Incident Postmortems
Q & A segment to follow.
As usual, we will have pizza, beverages and swag for in-person attendees. Remote attendees, we appreciate you! We wish we could connect more closely but your attendance and participation are welcomed and encouraged.
Virtual Attendees, please use the Zoom link below. We recommend you try joining us about 15 minutes before the official meeting beginning at the top of the hour, in order to deal with any technical issues. THREE virtual attendee customers who live outside the St. Louis area (partner attendees not eligible, sorry...but we still value your attendance!) will be eligible for virtual swag - good luck and thanks in advance for all of our virtual attendees for joining us!
Event banner and thumbnail photo courtesy of Jacob Lund Photography from NounProject.com